Frequently Asked Questions

Yes, our major clientele is building contractors who specialize in residential or commercial building, but we will sell to anyone who has a need for quality interior products.

Yes, we leave no one out. If you simply need a few feet of shoe moulding, trim, a stair tread or trying to match a previous door pattern, we are here for you. 

Sure, we would love to help. Trends change from year to year and it is our job to stay on top of the latest styles. Contact us or stop by one of our regional locations and a millwork expert will be ready to guide you along the way. In the mean time you are welcome to grab some ideas form our project gallery or our catalogs.

Yes, if you are settled on a few different trim profiles, but have not yet made up your mind we would be happy to cut a few samples for you.

30 days, unless otherwise stated. Depending on the job size and length of time to complete, an estimate can extend past the 30-day mark.

Yes, stock items can be returned as long as they are undamaged and returned in the same condition they left our warehouse. 6 months is the maximum length of time a customer has to return an item.

Terms are stated at the bottom of a customer’s invoice.

Yes, we accept VISA, MasterCard, Discover and American Express.

Yes, an established business with an approved credit application can receive a credit account with WHI.

A 50% deposit is required for any non-stock material or special-order items. Deposits, or full payments, may be requested for first time customers or businesses who do not have an open credit account established.

A setup charge is allocated to accommodate for the time it takes to setup manufacturing machinery for a particular job. This charge is applied to specialty items that are non-stock.

A knife charge is allocated to accommodate for the expense required in the creation of a new custom knife profile. Check out all the custom knife profiles WHI has accumulated over the past several decades while serving our customers custom design needs.

Yes, an Account Executive would be more than happy to schedule a time to perform a walk through for your building project.

No, we do not offer installation. Although, we have relationships with the some of the top builders and contractors around. Contact us or stop by a regional location for details.

Yes, much of our customer satisfaction has come from detailed designers and craftsmen who seek to match an existing product profiles and patterns.

Yes, measurements and specifications are required.

To quote a custom trim profile we need the following:

• A sample or drawing of the profile.
• Width, height and any length specification.
• Desired footage required.
• Desired wood species.

Flexible trim moulding is a polyurethane material that can be bent, cut and shaped to fit several unique trim needs, including arches, curved walls, and bathrooms. 

For the most part, no. Although, we have done special order products that end up on the exterior of homes.

Yes. House packages are delivered right to the job site. For special orders or smaller orders, you may request drop-offs to be made at your local warehouse. Check out our locations page to see all warehouse locations.

Yes, for pickup at a warehouse you will want to call ahead of time to make sure your product is ready for pick up.

Yes, for customers or job sites outside of our normal delivery routes WHI will utilize a common carrier service, typically UPS or XPO.

We make deliveries five days a week to all fifteen of our regional locations and many locations twice a week.